Frequestly Asked Questions

How much will my delivery cost?

. Delivery pricing depends on weight, distance, and chosen courier service.
. Use the free online calculator or see the MuleEx recommended price during booking.

How does MuleEx work?

. We connect you with multiple local and international couriers.
. You choose the best option based on price and speed.
. MuleEx manages the booking and tracks your delivery.

How much does it cost to sign up?

. MuleEx is completely free to use! Download the app for a seamless shipping experience.

What types of vehicles are available for delivery?

. We offer a variety of vehicles depending on your needs, from motorbikes to large trucks except Tankers.

Can MuleEx manage my trucks?

. No. MuleEx connects you with customers. We help you grow your business through our multi-carrier network.

What happens if my package is not delivered?

MuleEx provides options for ensuring delivery and offers refunds for failed deliveries due to our team's fault.

What happens if I change my mind after booking?

You can cancel until the package is picked up. Refunds are immediate and credited to your wallet.

What payment methods does the MuleEx Customer App offer?

The app supports card payments, wallet payments, and cash on delivery.

How can I ger lower delivery rates?

MuleEx offers loyalty discounts for frequent users. Our rates are constantly benchmarked for competitiveness.

What can I deliver with MuleEx?

You can deliver almost anything with MuleEx. However, ensure the chosen courier accepts your specific item.

How do I book a delivery?

. Download the MuleEx app, or on the MuleEx website, create an account, and follow the booking steps.

. Once your account is set up, select the option for booking on the dashboard, follow the steps to provide a pickup, delivery address, and further details on the items in your package, make payment then wait for the courier to pick up the package.

Are my packages insured?

. Yes! MuleEx Global GIT covers all goods on our platform. Select the insurance option when booking.

How much is the MuleEx Global GIT worth?

. Goods are insured to their full quoted value at the time of booking against loss, damage, or theft.

How can I contact MuleEx for help?

. Visit our website (www.muleex.com, call our helpline on +234 803 375 0119 , or email us at support@muleex.com.

What is the timeline for pick-up?

. Pick-up is real-time, but subject to rider and 3PL partner availability.

What happens if the rider cancels my request?

. We assign the pick-up to another available rider. You receive a refund if you cancel before the rider arrives.

How long will the rider wait before a new one is assigned?

. Riders have 6 minutes to wait before we reassign the pick-up.

From which locations can I book pick-up service?

. MuleEx offers pick-up and delivery services in major Nigerian cities e.g, Lagos, Abuja, Port Harcourt, Asaba, Onitsha, Ibadan, Kano, Enugu, Kaduna, Owerri and Warri.

. We also have a list of published designated drop off and collection locations.

Is the MuleEx App available at all times?

. Yes, the app is always available. However, pick-up requests are assigned between 6am-6pm. Later requests are prioritized for the next day.

How do I fund my digital wallet?

. Please refer to the app for instructions on funding your digital wallet.

Will the value of the item provided impact on the cost of delivery?

. No, the cost of delivery is determined by the weight and size of the goods and not the value.